Return and Shipping Policy

When Will My Order Ship?

If the order is placed before 11:30 AM EST Monday through Saturday usually in 1-2 business days.  If the order is placed after 12:00 EST Monday through Saturday usually 2-3 business days.  Except Polaris and BRP they are usually 3-5 business days.

Shipping to PO boxes

We cannot ship to PO Boxes

Batteries and Chemicals

As a general rule we cannot ship batteries or chemicals call us for exceptions if you need something.

Adding Items to My Order

Unfortunately items cannot be added to an existing order.

Canceling an Order

If you need to cancel an order (or a part of an order), send an email to Orders for OEM parts may be cancelled with no restocking fee within one hour of being placed. If it is close to one hour  CALL US! After one hour, cancelled orders for OEM parts are subject to restocking fees of 20% of the merchandise value.

Why does charge restocking fees on cancelled parts orders? We return all cancelled parts to the manufacturer and in doing so face two charges: the cost to return the item to the manufacturer and a restocking fee charged to us by the manufacturer. will cover this return shipping expense but we pass on a portion of the restocking fee charged to us by the manufacturer.


Return Authorization can be requested be emailing us at  All returns must be accompanied by a Return Authorization Number (RA#) provided by our office and a copy of the invoice with the returned items clearly circled on the invoice. We must be notified within 24 hours of receipt of any missing, defective or damaged goods. All returned items must be in original packaging and be suitable for resell. All returns are for Credit Only. These terms supersede any terms shown on our invoices.  ALL Returned items MUST be RECEIVED by us no later than 15 Days from Invoice Date!  We CHARGE a 20% RESTOCK FEE on Returns.  If we are in error full credit will be issued. If returned items were ordered incorrectly or are returned because they are not needed, a 20% restocking fee will be charged.  All non-damage items must be in original packaging and be suitable for resell. All returns are for Credit Only. These terms supersede any terms shown on our invoices; terms on invoices are for in-store customers. Customers are responsible for shipping charges back to us and for packing the items to ensure they arrive safely back to us.  If we shipped in error we will send a call tag and be responsible for shipping costs back to us.


General Items

PAK Qty: Items will be shipped in the manufacturer's PAK or CASE Quantities at our discretion; always order the quantity you wish to receive; we will increase to PAK quantity if required.  If you ordered a PAK quantity item you must return the entire PAK quantity or no credit will be given.

Back Orders: Back Orders will be shipped when received unless cancelled by you. We DO NOT hold orders for Back Order items.  

Pricing: All prices on website catalog or on order confirmation are subject to change without notice. We will make every attempt to contact you in the event a price has changed substantially prior to shipping. We reserve the right to charge the additional amount due, including after item has shipped or cancel order at our discretion.  We are not responsible for pricing errors on the website or invoices.

Shipping Charges:  All shipping charges will be based on the schedule below.  Any items deemed too large or too heavy for UPS or FedEx will be shipped by common carrier. We will invoice you for the amount it costs us to ship the oversized items to you.